Privacy Policy

Auburn Insulation operates the website at auburninsulationcompany.com. This Privacy Policy explains what information we collect when you visit our site or contact us, how we use that information, and your rights regarding it. By using our website, you agree to the practices described here.

If you have questions, you can reach us at sales@auburninsulationcompany.com or by phone at (334) 780-0056.

1. Information We Collect

We collect information in a few ways:

Information You Give Us

When you fill out a contact form, request an estimate, or email us directly, you may provide your name, phone number, email address, home address, and a description of your project. We only use this information to respond to your inquiry and provide you with a quote or service.

Information Collected Automatically

When you visit our website, standard web server logs and analytics tools may automatically collect certain technical information. This can include your IP address, browser type, operating system, the pages you viewed, how long you stayed on each page, and the site that referred you to ours. This information helps us understand how visitors use our site so we can improve it.

Cookies and Similar Technologies

Our website may use cookies - small text files stored on your device - to support basic site functionality and analytics. Cookies do not identify you personally. You can instruct your browser to refuse cookies, though some features of the site may not function as expected if you do.

2. How We Use Your Information

We use the information we collect to:

• Respond to your questions, estimate requests, or service inquiries
• Schedule on-site visits and deliver insulation services
• Send you a follow-up after a completed project, if applicable
• Improve the content and usability of our website
• Comply with legal obligations

We do not sell your personal information to third parties. We do not send unsolicited marketing emails. If you contact us, we may follow up about your specific inquiry - that is the extent of our outreach.

3. Third-Party Services

Our website may use third-party tools such as:

• Google Analytics - to understand how visitors use our site. Google may collect anonymized usage data. You can opt out using the Google Analytics opt-out browser add-on.
• Google Maps - to display our location. Your interaction with the map may be subject to Google's privacy policy.
• Contact form providers - if our contact form is hosted by a third-party service, your form submission is processed by that service. We only receive the information you submit.

These third-party tools have their own privacy policies. We encourage you to review them if you have concerns about how those companies handle data.

4. Data Retention

We retain contact information for as long as it is needed to respond to your inquiry or complete a service. If you become a customer, we may retain your contact details and project information for up to 7 years for accounting and warranty-related purposes. After that period, we delete or anonymize the information. Analytics data is typically retained for up to 26 months through standard tool settings.

5. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information, subject to any legal retention requirements
• Opt out of any marketing communications (if applicable)

To exercise any of these rights, contact us at sales@auburninsulationcompany.com. We will respond within a reasonable time.

6. Children's Privacy

Our website is intended for adults seeking home services. We do not knowingly collect personal information from children under the age of 13. If you believe a child has submitted personal information through our site, please contact us and we will delete it promptly.

7. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, disclosure, or misuse. Our website is served over HTTPS. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we treat your information with care.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date at the top of this page. We encourage you to review this page periodically. Continued use of our website after any changes means you accept the updated policy.

9. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out: